Did you know that as a business owner, unhappy customers are one of the biggest learning tools in your arsenal? While you want to make all your customers happy, you aren’t going to learn a lot from your happy customers. Your unhappy customers, on the other hand, have much to teach you, so stay connected… Continue Reading
There is no custom code to display.
Category Archives: Operations
Small Business Toolbox – March Sixteenth
Each week I like to post useful tools and resources that you may be able to use for your business. The resources I post here are either free or available at a low cost.I don’t go into much detail here, so feel free to check them out yourself and let me know what you think.… Continue Reading
You Can’t Automate Your Customer Relationships
An acquaintance of mine called me last week for some advice. Usually when someone asks you for advice, all they really want is for you to confirm to them what they have already decided on. This friend is in the insurance industry and wanted to know what technologies she can use to create stronger relationships… Continue Reading
The Essential VoIP Guide For Small Business
I’m sure by now you’ve heard about making calls over the internet, or the official term for it, Voice over IP….or VoIP for short. From Skype to Gmail, it seems like VoIP communications are everywhere. The questions is, is your business ready to make the switch from a traditional telephone service to VoIP communications? Both… Continue Reading
7 Great Accounting Tips For Your Small Business
Starting your own small business can be a dream come true. Among other things, it’s a way to follow your passion, control your destiny, choose who you work with, get an incredible sense of satisfaction and of course, make money. However, some of the responsibilities that come with it will be outside your area of… Continue Reading
5 Steps To Turn Customers Into Advocates For Your Business
Customers are the lifeblood of any business, without them you actually don’t have a business. Every business dreams of having enthusiastic customers, ones who look for any opportunity to spread the good word about their business and it’s excellent service. The question is, how do you turn your satisfied customers into enthusiastic advocates for your… Continue Reading
Are You Creating Anxiety For Your Customers?
Are you creating unnecessary anxiety for your customers? People want to do business with people they feel comfortable with. But sometimes a business can create little barriers and uncomfortable situations for their customers that can erode the trust and goodwill that a business works so had to build. Businesses can sometimes unintentionally create confusion, frustration….and… Continue Reading
It’s Not About Price, It’s About Value
“How much?” As a business owner, you’ve heard this phrase hundreds, if not thousands of times from potential customers. How do you usually respond to this question? Before you answer, you should first understand what that potential customer is really asking you. When they ask “How much”, what they are really asking you is “What… Continue Reading
